Return and Refund Policy:
Thank you for shopping with Oman Rugby! We strive to provide you with high-quality merchandise that you will love. However, we understand that sometimes it may be necessary to return or exchange a product. Please read our return and refund policy carefully.
Return Policy:
1. Non-personalized Items: We accept returns on non-personalized items within 30 days of the purchase date. The returned item must be in its original condition, unused, and with all original tags attached.
2. Personalized Items: Unfortunately, personalized items cannot be returned or exchanged unless they are defective or damaged upon arrival. We highly recommend reviewing the personalization details before placing an order to ensure accuracy.
Refund Policy:
1. Non-personalized Items: Once we receive the returned item and confirm its condition, we will issue a refund to the original payment method within 7-10 business days.
2. Personalized Items: In the case of a defective or damaged personalized item, please contact our customer service team within 7 days of receiving the product. We will review the issue and provide a suitable resolution, which may include a replacement or refund.
Please note the following conditions and exceptions:
- Shipping charges are non-refundable, unless the return is due to an error on our part.
- We do not provide prepaid return labels. Customers are responsible for the return shipping costs.
- We recommend using a trackable shipping service for return packages, as we are not responsible for any lost or damaged items during transit.
How to Initiate a Return:
To initiate a return or discuss any issues with your order, please contact our customer service team at [contact information]. Please provide your order number and a detailed explanation of the reason for the return. Our team will guide you through the return process and provide any necessary assistance.
We appreciate your understanding and cooperation in adhering to our return and refund policy. If you have any further questions or concerns, please do not hesitate to reach out to us.
